FAQ


We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.

 

CAN'T FIND AN ANSWER TO YOUR QUESTION?

You are always welcome to contact us at support@newlinesport.com.

 

Orders

Can I make changes to an order I made?
I have placed an order but haven't received an order confirmation - is my order accepted?

Shipping

My order seems to be delayed - what should I do?
Can I track my delivery?
What is the delivery time?

Returns

I am buying a present - how can it be returned?
My product is faulty - what should I do?
Can I exchange an item instead of getting a refund?
How long will it take before I receive my refund?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
How do I return my order?

Payments

I am experiencing problems during checkout – what do I do?
Where can I redeem my discount code?

Discount codes and gift cards

I have already completed my purchase - can I use my discount code?
How do I use a discount code?
I have used a discount code on my order and wish to return it - will I get a new discount?
Can discount codes be used on reduced items?
Can I combine several discount codes?
Can I buy a gift certificate for the Newline webshop?
My discount code is not working?

Other

Contact us