FAQ


We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.

 

CAN'T FIND AN ANSWER TO YOUR QUESTION?

You are always welcome to contact us at support@newlinesport.com.

 

Orders

Can I make changes to an order I made?
I have placed an order but haven't received an order confirmation - is my order accepted?

Shipping

What is the delivery time?
Can I track my delivery?
My order seems to be delayed - what should I do?

Returns

What can I do if I bought an item on sale but I need a different size and now the offer has expired?
My product is faulty - what should I do?
I am buying a present - how can it be returned?
Can I exchange an item instead of getting a refund?
How do I return my order?
How long will it take before I receive my refund?

Payments

Where can I redeem my discount code?
I am experiencing problems during checkout – what do I do?

Discount codes and gift cards

I have already completed my purchase - can I use my discount code?
Can I buy a gift certificate for the Newline webshop?
How do I use a discount code?
I have used a discount code on my order and wish to return it - will I get a new discount?
Can discount codes be used on reduced items?
Can I combine several discount codes?
My discount code is not working?

Other

I recently purchased an item on your webshop, that is now on offer - can I get the difference refunded?
Can I get notified when a specific item is back in stock?