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Terms & Conditions

PAYMENT

WHICH METHODS OF PAYMENT CAN I USE?

- Payment cards – You can pay with Maestro, Visa, MasterCard and JCB. Payment will not be withdrawn from your account until the goods leave our warehouse.

- PayPal

HOW DO I REDEEM A GIFT CARD / GIFT CODE / DISCOUNT COUPON?

If you have a gift card, gift code or discount coupon, you receive a discount when you order at shop@newlinesport.com. Redeem your gift code in three easy steps:

1. Add the goods you wish to purchase to your shopping basket.

2. When you have finished shopping, tick the "Use gift card/discount code" box on the shopping basket page.

3. Enter the discount code in the field below and then click UPDATE BASKET.

If the conditions for receiving a discount are met and you have entered the code correctly, you will see the discount deducted in the discount field. The discount will also have been deducted from the order sum. Click NEXT STEP. You cannot combine several discount or other codes in the discount code field on the shopping basket page. If you have two different codes, you cannot use both on the same order in the webshop.

THE PRICE OF GOODS I HAVE RECEIVED HAS SINCE BEEN REDUCED, WHAT SHOULD I DO?

We often run campaigns, in which products are reduced for a specific period of time. We offer no compensation in connection with campaigns. However, you are welcome to make use of your right to return goods within 14 days (see section on goods returns).

IS IT SAFE TO SHOP ON WWW.NEWLINESPORT.COM

You can rest assured that it is safe to shop in our webshop. All your card details will be encrypted using an SSL (Secure Socket Layer) protocol. The protocol ensures that no unauthorised party can read your card details or other data in connection with a PBS transaction. However, NEWLINE reserves the right to transfer the purchase sum via bank transfer to Sydbank, Denmark. We will never divulge your personal details to a third party unless you have given us permission to do so. You can rely on us. Shop safely at shop@newlinesport.com.

DELIVERY

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

NEWLINE normally delivers within 2-4 working days. However, we cannot accept responsibility for goods that are sold out or for delayed delivery.

HOW MUCH DOES DELIVERY COST AND HOW WILL THE GOODS BE DELIVERED?

WE OFFER THE FOLLOWING DELIVERY OPTIONS:

Worldwide delivery with UPS or GLS

We can also deliver your parcel to your home address if you live outside Denmark.

GOODS RETURNS

HOW DO I EXCHANGE A PRODUCT?

If you wish to exchange a product, please return the product to us within 14 days. You are welcome to repurchase the other goods on the webshop. If you wish to make use of your right to regret a purchase, we will refund the price of the products and freight costs as soon as the goods have been returned to us and we have registered them as goods returned in our system. If you need a size that is no longer available in the webshop, you are welcome to call or write to ask us if and when we can obtain the right size for you. Unfortunately, we cannot guarantee that we can always obtain sold-out products.

HOW DO I RETURN A PRODUCT?

If you wish to regret your purchase, you must pay the cost of returning the goods to NEWLINE (unless otherwise agreed to the contrary). Goods must be returned to this address:

NEWLINE at FashionShopping
Niels P Thomsens Vej 3
DK-7500 Holstebro

VAT no.: DK 31 32 73 69

NB: We do not accept goods dispatched COD (cash on delivery).

If you have a complaint, send full details with the parcel as this accelerates the claims handling process. Always enclose a copy of the invoice/order confirmation note. When you return goods to us, we recommend that you send by UPS parcel services. UPS offers a track-and-trace service, which means that you and we have proof that the parcel has been delivered to our goods return department.

Order Cancellation Form

There is 14 days’ full right of return on all our goods. The period in which you are entitled to return goods is counted from the day you received the goods or the day you took physical possession of the last partial delivery of several goods on a single order. If the 14-day period expires on a Public Holiday, Saturday, Danish Constitution Day (5 June), Christmas Eve or New Year's Eve, the deadline will be extended to the next working day.

If you regret your purchase, you simply return the goods within 14 days. If you wish, you can inform us that you have regretted your purchase. Send a letter or email within 14 days. Please fill in and enclose a goods return note. You will receive an email when your order has been processed and your payment will be refunded to the payment card used to make the original purchase.

You are entitled to examine and try on the goods as you would in a high street store. You are liable only for any impairment of the value of the goods caused by any action that is not necessary to establish the condition, characteristics and function of the goods. This means that the goods must be unused, all the original labels must be attached and the goods must not have been washed. If the above-mentioned conditions are not met, in some cases the goods will have lost all their value and, as customer, you will not be entitled to a refund (this does not apply to approved complaints).

If you return the item, you do so at your own expense and risk. Send the goods as a parcel or in a strong envelope. When you return the goods, you are responsible for ensuring that the packaging is adequate. Remember to obtain proof of postage.

If you regret your purchase, we will refund your payment in full, including freight costs. We refund the sum without delay and in all cases no later than 14 days from the date we are notified that you have regretted your purchase. We may, however, withhold the refund until we have received the goods or you produce documentation to substantiate that the goods have been returned. We will refund the payment using the same means of payment as was used to make the original transaction. You will never be charged a fee in connection with a card refund.

COMPLAINTS

HOW DO I COMPLAIN ABOUT A PRODUCT?

When you shop at NEWLINE, you are entitled to claim within a period of 24 months from the date of purchase. You can either ask for a replacement or to have your money refunded – depending on your specific complaint.
Your complaint must, of course, be justifiable and the defect must not have been caused by incorrect use of the product or other action, which may have damaged the product.
You must complain within a "reasonable time" after having discovered the fault. If you make your complaint within two months of having discovered the fault, your complaint will always be legitimate.

Once your complaint is approved, we refund the invoiced price. If the original transaction was paid by payment card, the price will be refunded to the same card.

WHAT SHOULD I DO IF SOMETHING IS MISSING FROM THE PARCEL?

Please notify us in writing by email to shop@newlinesport.com.

THE PARCEL WAS DAMAGED ON ARRIVAL. WHAT SHOULD I DO?

You should refuse to accept the delivery. If the package has already been delivered, contact NEWLINE Customer Services to request a goods return label (free of charge). If you want us to send a new parcel, send an email to NEWLINE Customer Services at  shop@newlinesport.com.

I HAVE RECEIVED A PRODUCT I DID NOT ORDER. WHAT SHOULD I DO?

If you have received a product packed in error, we apologise. Please call Customer Services (open Monday-Friday 08.00-16.00) on +45 97 41 04 15 or send an email to shop@newlinesport.com.

WHAT DO I DO IF I WISH TO MAKE A MORE GENERAL COMPLAINT?

If there is anything about NEWLINE that does not meet your expectations, we hope that you will contact us. You can all our Customer Services department (open Monday-Friday 08.00 – 16.00) on +45 97 41 04 15 or send an email to shop@newlinesport.com. We do everything in our power to greet our customers with a smile at all times. We are not satisfied until our customers are satisfied.

If you wish to complain about a product or service purchased from us, you can submit your complaint to the Consumer Complaints Board at the Danish Competition and Consumer Authority Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can choose to make your complaint to the Consumer Complaints Board via www.forbrug.dk

You can also lodge a complaint via the European Commission's online Dispute Resolution Platform. This is especially relevant if you are a consumer living in an EU Member State other than Denmark. Register your complaint via http://ec.europa.eu/odr. When you register your complaint, you must state our email address: shop@newlinesport.com

PRIVACY POLICY:

When you order items at the Newline shop, we register your name and address in our system to enable us to send you your order. When collecting personal data from the Newline shop, we ensure that it is always done with your consent, and that you are always informed of exactly what information is collected and why.

We store your information until you ask us to do otherwise. If you do not wish to be our customer anymore and no longer want to receive newsletters, please let us know by e-mail at shop@ newlinesport.com or call our customer service department on tel. +45 97 41 04 15.

We will not disclose your personal information to third parties, including other companies. The company’s management and customer service department have access to the information held about you. We do not store encrypted customer data.

We only disclose customer data via encrypted connections. As a customer registered with FashionShopping, you have the right to object to the registration at any time. You have the right to know what information is held about you. These are your rights under the Danish Act on Processing of Personal Data. If you have any questions regarding this, please contact FashionShopping by e-mail: info@fashionshopping.dk.

E-mail newsletters:

When you subscribe to our newsletters, you agree to receive e-mails from Newlinesport regarding newsletters, abandoned baskets and information about items that are back in stock.  

You can unsubscribe from the newsletter at any time by clicking on the link in every newsletter, sending an e-mail to shop@ newlinesport.com or calling our customer service department on tel. +45 97 41 04 15.

We will not sell your e-mail address on to third parties.

In order to improve your experience, we use cookies to a limited extent. A cookie is a small file, which is automatically stored on your computer, tablet or mobile unit, when you visit the Altlingeri shop or click on a sponsored link. A cookie usually has a short lifetime, whereupon it is deleted automatically.


Cookies help us understand how you use the shop and store information about e. g. browser, duration of the visit, page viewings etc. The information collected is only used for statistical purposes. It is not possible to trace or store information about individual persons.


In order to improve our website design, we test different designs etc. For this purpose, we also use cookies to determine whether we should make website changes.  


In order to present visitors with relevant information, we use tracking cookies. Tracking cookies store data, so we can provide you with relevant products, texts and ads.


Apart from the shop, Google and other marketing tools also have the option of using information above as to internal data.


Below, you will find the individual cookies, arranged in several categories for better understanding and orientation.


The information makes it easy to see how individual cookies are used to improve your user experience, and ensure that you make appropriate choices to allow use.


If you want to change, control or remove cookies, you can do this via your browser. Below, you will find a guide on how the most popular browsers handle cookies, and how to configure your browser settings:


Mandatory cookies

A mandatory cookie enables use of our website and helps activate basic functions, for example access to relevant parts of the website and various navigation features. The website will not work properly without these cookies.



   
Name Provider Purpose Expiry
ASP.NET_SessionId .newlinesport.com Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites.   Session
CookieScriptConsent .newlinesport.com Documents user consent.   a year
JSESSIONID .viabill.com Stores session data during a website visit, issued by Microsoft's ASP.NET Application, a framework for building websites.   Session
PHPSESSID .sociablekit.com Stores session data during a website visit, issued by a PHP application, which is a Web Application framework for building websites, produced by The PHP Group.   Session
__csok9507 .newlinesport.com Save cookie statistics.   Session

Functional cookies

A functional cookie helps our website remember information. It ensures that the website works properly and looks optimally for you as a user, for instance in terms of language settings on the website.



Name Provider Purpose Expiry
NID .google.com Stores user preferences and information when viewing pages embedded with content from Google Maps.   6 months
chosenLang .addwish.com Supports A/B testing   a month

Cookies for statistical purposes

Cookies for statistical purposes help us as website operator to understand how you use the website. We collect and report information, so we can provide you with the best possible user experience.



Name Provider Purpose Expiry
__utma .newlinesport.com Collects data such as number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. This information is used by Google Analytics.   2 years
__utmb .newlinesport.com Takes a timestamp of the exact moment in time when a visitor enters the site. Used by Google Analytics to calculate how long a website visit takes.   30 minutes
__utmc .newlinesport.com Takes a timestamp of the exact moment in time when a visitor leaves the site. Used by Google Analytics to calculate how long a website visit takes.   Session
__utmt .newlinesport.com This cookie is not normally present in a default configuration of the tracking code. The __utmt cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmccparameter. This cookie is only written if you have added the_setVar() method for the tracking code on your website page.   10 minutes
__utmz .newlinesport.com Collects data about where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. Used by Google Analytics.   6 months
_pinterest_cm .pinterest.com Used by the visual sharing tool Pinterest.   a year
_ga .newlinesport.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website.   2 years
_gat .newlinesport.com Used by Google Analytics to throttle request rate   a minute
_gid .newlinesport.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website.   a day

Marketing cookies

A marketing cookie is used to track user behaviour across websites. The purpose is to display relevant ads and enable optimal user contact, making marketing cookies valuable to distributors and third-party advertisers.



Name Provider Purpose Expiry
IDE .newlinesport.com< Used by Google DoubleClick for re-targing, optimization, reporting, and attribution of online ads.   a year
id .newlinesport.com Used to support the advertising function.   3 months
_pk_ses.* .newlinesport.com Is used within a session to group page views for statistical purposes tracking boxes and exposures.   30 minutes
SNS .newlinesport.com Used to collect a user's data for statistics.   Session
fr .facebook.com Used by Facebook to deliver a series of advertisement products such as retargeting, for collecting anonymized information about the users visiting the website, and for measurement of performance.   3 months
SNC .newlinesport.com Used to collect a user's data for statistics.   2 years
_pk_id.* .newlinesport.com Used to track anonomous data for statistical purposes and to trigger individual events within the boxes.   2 years
awtracking .newlinesport.com Used to recognize addwish users when they visit stores that uses addwish. When the cookie is present the user sees their wishlist. The cookie is also used to generate product recommendations.   a year
^[0-9]+rsaSession$ .newlinesport.com Used to personalize the user experience in webshops and on content driven websites. Raptor tracks user behaviour and based on advanced algorithms Raptor is able to recommend the most relevant products to the user.   21 minutes
rsa .raptorsmartadvisor.com Used to make the user experience personal for shops and content driven websites. Raptor uses userbehavior and based on advanced algorithms, Raptor is capable of recommending the most relevant products for the customer.   a year

Unclassified cookies

Cookies, which are not yet classified, are on this list. We constantly work with providers of these cookies on giving you the best possible description of what they are doing and their purpose. If we are unable to complete this task, the cookie will be removed from our website.



Name Provider Purpose Expiry
cmp223654013 trackcmp.net     a month
  www.facebook.com     Session
AWSALB .addwish.com     7 days
The cookie description was last updated 17.10.2018
Newline

It all started in 1981.
Hanging in a parachute between sky and earth, the founder of Newline, Helge Petersen, started wondering why his suit was wet and the parachute still dry.
Later, he used parachute fabric to make one of the first functional running suits ever.

With a background from the Danish Special Forces, a focus on military precision, and many years as a runner, he created an innovative range of functional products with a focus on details and comfort.
This is still the DNA of Newline.

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NEWLINE   Niels P Thomsens Vej 3   DK-7500 Holstebro   +45 97410415   shop@newlinesport.com   Powered by Fashionshopping